Your Privacy Is Our Commitment

l899 is a trusted online gaming platform committed to providing a safe and enjoyable experience for players in Bangladesh. This Privacy Policy ("Policy") applies to the l899 website, mobile application, and all related services ("Platform").

By using our platform, you accept the terms of this policy. If you disagree with any part of this policy, please refrain from using the platform.

This policy applies only to l899's services. Third-party websites or providers have their own privacy policies that are outside our control.

When creating an account and using services on l899, we collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification; only users aged 21 and above are permitted)
• Email address and mobile number
• Current residential address
• National ID card or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device identifiers
• Browser and operating system type
• Login time, session duration, and activity logs
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and usage patterns
• Self-set limits related to responsible gaming

l899 uses the collected information for the following purposes:

• Account Management: To create new accounts, verify identity, and ensure secure login.
• Service Delivery: To process gameplay, deposits, and withdrawals.
• Age Verification: To ensure that only users aged 21 or above are using the platform.
• Fraud Prevention: To detect unusual activity and protect the platform and its users.
• Customer Support: To assist with issue resolution via 24/7 live chat and email.
• Responsible Gaming: To monitor user play patterns and provide support where needed.
• Platform Improvement: To conduct analysis and further improve the user experience.
• Legal Obligations: To comply with applicable laws and regulations.

l899 places the utmost importance on the security of your personal information. We use industry-standard security technologies to keep your data safe.

4.1 Technical Security

• All data transmissions are protected by SSL (Secure Sockets Layer) encryption.
• Sensitive information stored on servers is secured using high-grade encryption algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active at all times.

4.2 Administrative Security

• Only authorized personnel are granted access to personal information, and only when necessary.
• Staff receive regular training on data protection.
• Data access logs are maintained and audited.

4.3 Data Retention Period

We retain information for the entire duration your account remains active and for as long as required after closure to meet legal obligations. Financial transaction records are kept for the period specified by regulatory requirements.

l899 does not sell your personal information or transfer it to third parties without authorization. However, information may be shared in specific circumstances:

• Service Providers: With payment processors (bKash, Nagad, Rocket, banks) and technology partners — only the information necessary to deliver the service.
• Identity Verification: With authorized verification services to meet regulatory requirements.
• Legal Requirements: In cases involving court orders, government directives, or legal obligations.
• Fraud Prevention: With relevant authorities to assist in investigating financial crimes.
• Business Restructuring: In the event of a merger or acquisition — you will be informed in advance in such situations.

When sharing information with third parties, we ensure that they also adhere to appropriate data protection standards.

The l899 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve platform functionality.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor platform usage and improve the experience.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

As a user of l899, you have the following rights regarding your own information:

• Data Access: The right to know what information we hold about you.
• Data Correction: The right to request correction of inaccurate or outdated information.
• Data Deletion: The right to request deletion of information that is no longer necessary, beyond what is required by legal obligations.
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive your information in a structured, readable format.
• Account Closure: The right to request closure of your account at any time.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.

l899 strictly enforces a 21+ age policy. Our platform is intended only for individuals aged 21 and above. We do not knowingly collect any information from minors.

If a parent or guardian believes their minor child has registered on our platform, please contact [email protected] immediately. We will promptly close the account and delete the associated information.

l899 primarily serves the Bangladesh market. However, our servers and technology infrastructure may be located in various countries. When your information is transferred internationally, we ensure that:

• The destination country or region maintains adequate data protection standards.
• Appropriate agreements and safeguards are in place with third parties.
• Transferred data is encrypted and secured.

l899 may update this privacy policy from time to time. This policy may be revised due to changes in services, new legal requirements, or technological developments.

For any significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We always recommend that you review our latest privacy policy.

For any questions, comments, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• Language: Support is provided in both Bengali and English

We take all privacy-related requests seriously and aim to respond as quickly as possible.